Please be advised that Complete Movers, also operating as Logan Moving & Storage should be avoided at all costs. Save your time, energy & $$ and hire real professionals as this company lacks plenty. After receiving an email confirmation outlining the agreed to charges regarding my move, I was surprised & very disappointed by what took place on the actual day of my move. I was quoted $55/hr with a standard base charge of an hour and a half to account for traveling time.

My move was a pretty standard, simple move of approx 60kms in distance and items for a 1 bdrm apartment. Before the movers arrived, I had friends & family move all furniture and boxes to the garage so that the truck only had to back up & load. This was done for the obvious reasons, to save $$ & time.

The hired movers took their time loading the truck carrying one small item at a time & taking smoke & water breaks. At one point,one of my family members actually got in the truck to help load.

The movers were exactly one hour late for our scheduled 9am appt. We arrived at the new location approx 12pm and the move wascompleted at exactly 1pm for a total of 3 hours worth of work. My invoice however stated something completely different. First, theytold me that in order to unload the truck I needed to pay the invoice first. The total charges were 4 hours labour plus 2 hours travel time + GST totaling $372.50.

When I asked the driver how they arrived @ 4 hours labour, he said that its standard rate. I am still not sure how they mathematically calculated their total as $55/hr x 6hrs + 5% GST should total $346.50. I paid cash due to the fact that I was scared to give them my credit card # in case of future mysterious charges. I handed them $380 cash and they refused to produce change. They simply laughed & stated that it was their coffee $$.

When I called management to inquire about the additional 3 hours charged he immediately became defensive and irate. Stating that I was crazy & to never call his company again. He proceeded to yell and name call and then ended the conversation by telling me to “F” off & hung up on me.

I am very unhappy and dissatisfied with the lack of customer service I received. Not to mention the $206.75 that I was overcharged. $380 cash less Actual invoice of $372.50 less $173.25 ($55/hr * 3hrs labour + 5%GST)for what should have been charged. I would & will advise everyone I can to avoid this company by all means. I am thoroughly disgusted that businesses such as this one are still able or allowed to operate with such poor performance and customer service.

Advice to all: NEVER HIRE COMPLETE MOVERS OR LOGAN MOVING & STORAGE FOR ANY JOB.

Chantelle Ladouceur